WhatsApp
Maya asks if her delivery can move to Friday.
every conversation,
one calm inbox.
Channelsify brings WhatsApp, SMS, calls, Telegram and your Claude and OpenAI assistants into a single thread per customer.
six channels.
one inbox.
WhatsApp, Twilio, Telnyx, Telegram, Claude and OpenAI. Connected, not replaced.
A customer messages you on WhatsApp at nine.
Texts again at noon, because nobody replied.
Calls at six, and starts from the beginning.
Meanwhile your team lives in six different tabs.
That is not a customer problem. It is a tooling problem.
01 · connect
plug in what you already use.
You do not need to replace your WhatsApp number, your Twilio account or your AI subscription. You connect them, and Channelsify turns six separate tools into one place to work.
start freeWhatsApp
Sign in with Meta, pick the number
Meta's Embedded Signup does the heavy lifting. Each client connects their own WhatsApp Business number without a ticket, a call or a week of waiting.
Twilio and Telnyx
Bring the accounts you already pay for
Add your Twilio or Telnyx credentials and point the webhook at Channelsify. Calls and SMS from the numbers you already own show up in the same inbox.
Telegram
Create a bot, paste the token
Make a bot with BotFather, drop in the token, and Telegram conversations start arriving next to everything else.
Claude and OpenAI
Add an API key, give it a job
Connect the Claude API, the OpenAI API, or both. Decide what each assistant may answer on its own and what it should hand to a person.
one customer, one tuesday
four channels. one conversation.
Claude
An assistant drafts a reply from your delivery policy. A teammate approves it.
WhatsApp
Reply sent. The thread is marked Pending.
SMS · Twilio
Maya texts: “Still on for Friday?” Same thread, same owner.
Telegram
Her colleague Jonas asks about an invoice through your Telegram bot.
Call · Telnyx
Maya calls. The agent reads the whole day before picking up.
Resolved
One conversation, four channels, nothing repeated.
a person is not a channel.
One thread per customer
A person is not a channel. Maya on WhatsApp in the morning and Maya on SMS at lunch is one conversation, with one history, owned by one teammate.
The whole story, on screen
Open a thread and read what happened before you: what was asked, what was promised, which channel it was on, who answered.
Reply from anywhere they wrote
Type once. Channelsify sends it back on the channel the customer used, in the format that channel expects.
Notes your customer never sees
Leave context for the next person on the thread. Internal notes stay inside the team and travel with the conversation.
03 · answer
let ai take the first reply.
Connect the Claude API, the OpenAI API, or both. Give each assistant a job and a knowledge base, then decide how much freedom it gets. A person stays in charge.
claude · draftingopenai · triageknowledge · 3 passages
Claude API
Careful, well-written replies
Use Claude where tone and nuance matter: drafting a considered reply, summarising a long thread, handling the awkward message.
OpenAI API
Fast, flexible assistants
Use OpenAI where you want quick triage and routing, structured answers, or a model you already have credits and policies for.
Your knowledge, per client
Answers from your documents
Every client gets a knowledge base of their own. Assistants answer from it using retrieval, so a reply about shipping policy comes from your shipping policy.
Humans in the loop
You decide how much to trust it
Start with suggestions a teammate approves. Move to automatic replies for the questions you are sure about. Pull any conversation back to a person at any time.
04 · talk
calls and texts, same thread.
Calls belong in the thread too
A phone call is just another message that happens to be spoken. Calls through Twilio or Telnyx are logged in the conversation, so the next person knows what was said.
Two carriers, one number book
Connect Twilio, Telnyx, or both. Choose which one handles which number, so cost, coverage and preference stay in your hands.
SMS without the separate tool
Reminders, confirmations and replies go out as texts from the same screen where everything else lives.
maya chenpending
can we move my delivery to friday?whatsapp · 09:02
afternoon works.sms · twilio · 12:40
can you resend the invoice?telegram · 15:10
call · telnyx2:14
sam hi maya, it's sam from the store.
maya calling about friday's delivery.
sam i can see your messages. you're booked, 2 to 5.
05 · trust
quiet on the surface. busy underneath.
Every provider callback goes through one routing queue, then to the right client and nowhere else.
Every client in their own lane
Messages, knowledge bases and settings are kept apart per client, so one account never sees another's data.
Routing that keeps up
Events are routed on a per-client basis through a queue, so a busy account cannot slow down a quiet one.
Webhooks you can trust
Every provider callback is recorded, so you can see what arrived, when, and what happened next.
15 min
to onboard a client
Down from about two days of manual setup, once WhatsApp Embedded Signup is in the flow.
< 1 s
to deliver a message
Measured at around ten thousand events a day on a per-client routing layer.
65 → 80%
answer accuracy
On a 60-question test set, after adding a per-client knowledge base with retrieval.
built for the people who reply.
Assign, do not guessAssign, do not guess
Every conversation has an owner. Teams get shared queues, and routing rules say who should see what first.
Status you can read at a glanceStatus you can read at a glance
Pending, overdue, resolved. Colour and label together, never colour alone.
Quiet by defaultQuiet by default
Notifications fire only for what needs you. The rest waits in the inbox, sorted.
Built for handoffsBuilt for handoffs
Shift change, a holiday, or an escalation: the next person opens the thread and keeps going.
know what is connected.
WhatsApp+1 415 555 0100connectingConnected
Twilio · calls + SMS+1 415 555 0134connectingConnected
Telnyx · calls + SMS+44 20 7946 0958connectingDegraded
Telegram@yourstore_botconnectingConnected
Claude APISupport assistantconnectingConnected
OpenAI APITriage assistantconnectingPending
what each one does.
channelmessagescallsai replies
WhatsAppYes—Yes
TwilioSMSYesYes
TelnyxSMSYesYes
TelegramYes—Yes
Claude API——AI engine
OpenAI API——AI engine
good questions.
What is Channelsify?
A single inbox for every conversation your customers start. WhatsApp, SMS, calls, Telegram and AI assistants all meet in one thread per customer, so your team answers from one place.
Which channels are supported?
WhatsApp, Twilio (calls and SMS), Telnyx (calls and SMS) and Telegram, plus the Claude API and the OpenAI API for AI-assisted replies.
Do I need my own Twilio or Telnyx account?
You connect the provider accounts you already use. Your numbers stay yours, and you can use one provider, the other, or both.
How does WhatsApp get connected?
Through Meta's Embedded Signup. The person who owns the number signs in with Meta, chooses the number, and Channelsify takes it from there.
Which AI models can answer customers?
Claude and OpenAI models, connected with your own API keys. Choose a model for each assistant and decide what it is allowed to do.
Can the AI send replies without approval?
Only if you let it. Start with suggestions that a teammate approves, then enable automatic replies for the questions you trust it with.
Is each client's data kept separate?
Yes. Conversations, knowledge bases and settings are separated per client, and AI answers draw only from that client's own material.
Can I start with just one channel?
Absolutely. Most teams begin with WhatsApp or SMS and add channels as they go. Each one you connect appears in the same inbox.
give your inbox some peace.
Connect your first channel in minutes. Add the rest when you are ready.